DentoraMedia CRM Terms of Service

You must be legally able to enter a binding agreement and, if acting for a clinic or organization, authorized to accept these Terms on its behalf. The Services are intended for professional and business use.

You must provide accurate account information, safeguard credentials, and promptly notify us of suspected unauthorized access. Each clinic workspace is intended only for that clinic and its authorized users. Administrators may invite, approve, suspend, or remove users according to their authority.

You are responsible for all activity under your account and for configuring appropriate user access. You may not access another clinic’s workspace or attempt to bypass tenant isolation, authentication, or security controls.

DentoraMedia CRM provides digital marketing, campaign support, websites, automation, lead delivery, CRM workflows, reporting, and related services as agreed with each client. Features may evolve, and third-party-dependent functions may change or become unavailable. Material commercial commitments are governed by the applicable proposal, order, or written service agreement.

• Obtain all permissions and lawful bases required to collect, upload, contact, and process patients and leads.
• Provide required privacy notices and honor consent, opt-out, and data-rights requests.
• Use accurate, lawful advertising claims and comply with healthcare, professional, marketing, and communications rules that apply to the clinic.
• Keep CRM content relevant, accurate, and limited to what is necessary.
• Never use the Services for unlawful, deceptive, harmful, infringing, abusive, or unauthorized activity.

Connecting TikTok Login Kit or Lead Generation authorizes Dentora to use the permissions you approve to operate the requested integration, receive lead events, and deliver associated information to your clinic workspace. You remain responsible for your TikTok account, advertiser permissions, instant forms, notices, consent language, campaign content, and compliance with TikTok’s terms and policies.

Third-party services are operated independently. Their availability, review decisions, APIs, data, and policies are outside Dentora’s control. We may suspend an integration if needed for security, compliance, provider requirements, or service integrity. You may disconnect an integration through available controls or by contacting us.

Fees, billing frequency, ad spend, taxes, renewal terms, and cancellation commitments are stated in the applicable proposal or service agreement. Unless expressly stated otherwise, advertising spend and third-party charges are separate from Dentora’s service fees. Overdue amounts may result in suspension after reasonable notice.

You retain ownership of content and data you provide. You grant Dentora a limited, non-exclusive right to host, process, reproduce, adapt, and transmit that content only as needed to provide, secure, and improve the Services and fulfill your instructions.

You represent that you have the rights and permissions necessary for all submitted content and data. Dentora retains ownership of its platform, software, methods, templates, designs, documentation, and other pre-existing materials, excluding client-owned content.

Each party will protect non-public information received from the other and use it only for the relationship. Our handling of personal information is described in the Privacy Policy. Where DentoraMedia CRM processes patient or lead data for a clinic, the clinic remains responsible for its processing instructions and legal obligations.

Marketing results depend on market conditions, offers, budgets, competition, platform decisions, clinic response times, and other factors. Dentora does not guarantee a specific number of leads, patients, appointments, revenue, ranking, approval, or return on advertising spend unless a signed agreement expressly states otherwise.

We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, the Services are provided “as is” and “as available,” and implied warranties are disclaimed. The Services are operational and marketing tools and do not provide medical, legal, or financial advice.

To the maximum extent permitted by law, Dentora will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or advertising opportunities. Dentora’s aggregate liability arising from the Services will not exceed the fees paid to Dentora for the affected Services during the three months before the event giving rise to the claim. This limitation does not apply where liability cannot lawfully be limited.

You may stop using the Services subject to your service agreement. We may suspend or terminate access for material breach, non-payment, security risk, unlawful activity, provider requirements, or harm to the Services or others. Upon termination, access may end and data will be handled according to the Privacy Policy, applicable agreement, and law.

Unless a signed agreement states otherwise, these Terms are governed by the laws of Lebanon, without regard to conflict-of-law rules. The courts of Beirut, Lebanon will have exclusive jurisdiction, subject to any mandatory rights that apply in your location. Before filing a claim, each party will make a good-faith effort to resolve the dispute informally.

If any provision is unenforceable, the remainder stays effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; Dentora may assign them as part of a reorganization or transfer of the Services. These Terms and any applicable signed agreement form the entire agreement for their subject matter.

We may update these Terms and will post the revised version with a new effective date. Continued use after an update constitutes acceptance where permitted by law.

Questions: dentoraagency@gmail.com or +961 81 333 962.